Customer Service Agent – English Speaking

Location: Malta / Bucharest

Company Description

BetStarters is an innovative digital talent agency who provides top quality software solutions for betting industry, including platform, a complete sportsbook, virtual games, and lotteries. Our unique approach to customers and our ability to create ingenious software solutions are positioning us as one of the best providers in the gaming industry: whether it’s User Experience, Creative, Client Services, Project Management or technical we listen to our clients’ requirements and work with them from start to finish to ensure the recruitment cycle is seamless and enjoyable.


Are you a problem solver, excellent communicator and a people person?
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

  • Help English speaking customers via e-mail, chat and telephone;
  • Work together with your team to reach the best customer satisfaction (including other KPI’s);
  • Translate promotional texts and/or customer surveys in your local language;
  • Perform testing and Quality Assurance throughout integration;
  • Manage customer accounts;
  • Follow company policies and practices regarding player safety, protection, and responsible gaming;
  • Be flexible as this role might require day shift and night shift.

You’re good at

  • Must have excellent command of the English language, both written and verbal;
  • Strong Microsoft Office knowledge;
  • Background in customer service, this can be face to face, online or via phone calls;
  • Multi-tasking and time management.


  • Previous iGaming experience;

Good to know

  • Start date: Every second week, training is provided;
  • Salary: The salary consists of a base salary and a bonus scheme;
  • Work hours: As a customer service agent you work shifts;
  • relocation package offered.

Send your CV and Cover letter to [email protected]

Apply now